We often post here about poor customer service. Heck, it's so easy. It's a subject that could support the blog all by itself. But in all fairness, it doesn't hurt to point out some good service once-in-a-while.
For some strange reason, my brand-new HP printer recently decided to go into Mr. McGoo mode, printing everything in twice its normal size. On the one hand, that might be good for my middle-aged eyes, but it's not very efficient, paper-wise.
So I went through the multi-lingual owner's manual, but couldn't find an answer in French, Spanish, or English. Next stop, HP's web site. That was no help either. Finally I clicked the "email us" link on their site, expecting I might get an answer before the end of the month if I was lucky.
Within five minutes I got the usual "Thanks for contacting us...." automated message promising that someone would be in touch. Right! But lo and behold, I got an email from an actual human being in just another five minutes. I followed his instructions with no results and emailed him back. In just a couple of minutes I received another email telling me that the problem wasn't with HP, but with my Firefox browser.
"Sure, pass the buck," I thought. But when I checked the printer settings in Firefox, they had been changed to 200%. One click and the problem was solved.
While I'm not normally a fan of automated customer service schemes, I have to hand it to HP. This time they got the job done.
Since most well-run corporations scan the web daily to see who's mentioning them, there's a good chance someone from HP will read this. So let me say, nice job, HP. Keep up the good work.
Comments