It has been some time since we did a posting on customer service and since good customer service is so important to any small business we thought it was time to revisit this important topic again. Here's an article that provides four tips for dealing with angry customers. Much of the article is aimed at small businesses who actually have customer service call-centers, but the four tips would work for any small business.
Who knows, if you follow the tips in the article it might save you from losing some customers in the future (there's a pun in there, but you'll only get it if you read the article).
For me, sympathy and quick resolution are the keys to pacifying an angry customer. An agent really needs a well-skilled support staff to resolve the situation quickly and politely.
Posted by: Sonia Roody | September 28, 2011 at 03:25 PM