No matter how your employees and your business in general focuses on customer service, every small business owner has faced a less then contented customer (sometimes that is putting it mildly). Maybe the problem is they think they found a better deal at a big box store, or they had a problem with your product after only six years of extensive use, or they can't purchase bags for the vacuum cleaner you sold them at Wally World, etc. The question is how do you deal with such a customer? The natural urge is to fight back, but a recent article at Bloomberg Business Week presents some different approaches.
- Listen up.
- Pace yourself.
- Take the lead.
Try the techniques mentioned in the article the next time you face a difficult or combative customer (sadly to say you'll probably get a chance far too soon), or do you have some suggestions you've had success with in the past?
The customer service is the most important aspect of any retail. Customers who receive great service return to shop again and often bring or tell friends about your store. Every business based on good relationship. If you have good relationship to the customer then it will be beneficial for your business.
Posted by: Geomarketing | January 21, 2011 at 11:33 PM
In every kind of business, there will always be tough customers. There is no doubt that it is difficult to deal with those people. But no matter how kind or how touchy our clients are, you must always treat them nicely.
Posted by: Sonia Roody | August 25, 2011 at 02:47 PM
Listen up.
Pace yourself.
Take the lead.
I would say "The customer is king!"
Posted by: bpo services | October 20, 2011 at 04:36 AM